Freshdesk
3 free alternatives
Top pick:ZammadLicense: Open source
Saves $228 USD a year
Handle customer support tickets from email, chat and web forms.
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Every free tool in this category, by name.
3 alternatives
Open-source help desk and shared mailbox built on PHP and MySQL, with paid lifetime modules for extra features.
Open-source support ticket system with a customer portal, help topics, SLAs and canned responses, self-hosted on PHP.
Open-source help desk with ticketing, a knowledge base, SLAs and many channels, self-hosted or on paid hosted plans.